top of page

PRIVACY POLICY

1. Introduction

​Archfab Pty Ltd ("we", "our", "us") provides engineering fabrication, maintenance, and repair services to commercial and industrial clients. As part of our services, we may also prepare and use technical drawings, designs, and project specifications provided by clients or created by us. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

 

2. What Information We Collect

We may collect the following types of personal information:

  • Your name and contact details (address, phone number, email, company name)

  • Enquiry details, messages or feedback you send via our website, emails or social media 

  • Employment details if you apply for a job

  • Information about your fabrication/welding requirements or repair services needs

  • Website usage data such as IP address, browser type, pages visited and referring site

We only collect personal information that is reasonably necessary for our business functions or activities.

​

​

3. How We Collect Your Information

We collect information directly from you when you:

  • Submit an enquiry, quote request or feedback review

  • Contact us by email, phone, social media or in person

  • Visit our website (automatic analytics and cookies)

We may also collect information from publicly available sources, contractors or service providers where permitted by law.

​

​​

4. Wix Platform 

Our website is hosted on Wix, which may store data on secure servers which is out of our control (including overseas).

​

​

5. Why We Collect and Use Your Information

We collect, hold and use your personal information to:

  • Respond to enquiries, quotes and repair service requests

  • Better provide our skills and deliver our products and services effectively 

  • Manage customer accounts, supplier relationships and warranty claims

  • Improve our website and marketing experience

  • Comply with legal, regulatory and insurance obligations

  • Potentially recruit and manage employees and contractors

  • Send marketing or product updates (only with your consent, which you may withdraw at any time)

​

​

6. Disclosure of Your Information

We may disclose your personal information to:

  • Our employees, contractors and service providers assisting in business operations (e.g. IT support)

  • Regulatory authorities or insurers when required by law

  • Our professional advisers (accountants, fellow directors, mentors and our lawyers)

  • Third parties you authorise us to share information with

We do not sell, rent or trade your personal information.

​

​

7. Storage and Security

We store personal information electronically on secure servers and protected systems. We take reasonable steps to safeguard your data from misuse, loss, unauthorised access, modification or disclosure. Only authorised personnel have access on a need-to-know basis. When personal information is no longer required, it is securely destroyed or de-identified.

​

​

8. Cookies and Analytics

Our website uses cookies and similar technologies to help analyse site traffic and improve user experience.

Cookies may collect anonymous information such as browser type, device and pages visited. You can disable cookies

in your browser settings; however, some website functions may not operate correctly.

We use tools such as Google Analytics and Facebook Pixel for statistical and marketing purposes. These providers may

store data on servers outside Australia; they are subject to their own privacy policies.

​

​

9. Overseas Disclosure

While our primary systems are located in Brisbane, Australia, some third-party providers (e.g. cloud hosting or analytics)

may store data overseas, including in the United States, Canada or other jurisdictions. We take reasonable steps to ensure

any overseas recipient handles your information in accordance with the Australian Privacy Principles.

​

​

10. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us in

writing (see Section 11). We will respond within a reasonable time and may require verification of identity.

If we are unable to provide access, we will explain in a detailed letter why.

​

​

11. Complaints

If you believe your privacy has been breached, please contact us by emailing info@archfab.com.au or via a telephone call and we will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992

​​​​​

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practice. The current version will always be available on our website.

Effective Date: 23 May 2026 

Last updated: June 2026

​

​

Contact Us

​

Archfab Pty Ltd

​

24 Outlook Street

Waterford West, 4133

Email: info@archfab.com.au

Phone: 0431627790

Website: www.archfab.com.au

Effective Date: 23 May 2026 

bottom of page